GMA Network : Don’t divert attention from SkyCable complaint with TVPlus issue

GMA Network would like to clarify that the letter sent by ABS-CBN to the National Telecommunications Commission (NTC), dated September 24, 2015, asking GMA to explain its signal loss on ABS’ TVPlus boxes has got nothing to do with GMA’s recent complaints regarding its signal disruption on SkyCable.

“Our recent complaints are about GMA’s signal loss during Eat Bulaga’s ‘Kalyeserye’ segment on SkyCable and not on the TVPlus boxes. These recent complaints on the TVPlus boxes did not come from us. We are assuring the cable-subscribed public that, as the NTC is aware of, GMA had long since provided three independent links (via fiber, satellite and analog GMA-7 reception) which are periodically maintained to ensure the reliable and clear delivery of GMA and GNTV programs to SkyCable’s headend,” GMA Senior Vice President for Engineering Elvis B. Ancheta clarified.

“We certainly hope that the attention of the viewing public will not be diverted from the more recent and pressing issue at hand, which is GMA’s signal disruption on SkyCable, and trust that the NTC will immediately resolve the issues we raised against SkyCable,” he added.

GMA has two pending complaints with the NTC dated August 25, 2015 and September 17, 2015 seeking immediate action regarding its signal loss on SkyCable either before or during the ‘Kalyeserye’ segment of Eat Bulaga. Both complaints are supported by viewer feedback on social media, email and through the hotline of GMA. The Network filed on October 1 (Thursday) with the NTC its third batch of complaints of the same nature supported by screenshots and video recordings of the signal discrepancies taken by the cable subscribers themselves.

“As far as ABS-CBN TVPlus boxes are concerned, we have submitted only one complaint with the NTC and that was in February this year, long before the Kalyeserye started on Eat Bulaga. Once again, we appeal to the NTC to investigate the complaints of inconvenienced SkyCable subscribers and to take the appropriate action against the service provider,” said GMA Vice President for Legal Affairs Lynn P. Delfin.

Source: gmanetwork.com